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Customer Support

Have questions or need assistance? Our dedicated customer support team is here to help. Reach out to us for inquiries, product information, or any other support you may need. We’re committed to providing you with a seamless experience.

Return Policy

We strive to ensure your complete satisfaction with every purchase. If you need to return or exchange an item, please review our return policy for details on how to proceed. Our goal is to make the process as easy and straightforward as possible.

FAQS

We accept returns within 30 days of purchase, as long as items are unused and in original packaging.

Once your order ships, you’ll receive an email with a tracking number. You can use this number to follow your order’s progress.

We accept major credit cards, PayPal, and other secure payment methods. Full options appear at checkout.

Yes, we ship worldwide. Shipping costs and delivery times will vary based on location and can be calculated at checkout.

If your order hasn’t shipped, please contact us as soon as possible to adjust or cancel your order.

If you receive a damaged item, please contact our customer support with your order number and a photo of the damage. We’ll arrange a replacement or refund.

For bespoke furniture and custom soft furnishings, visit our sister brand, Tuft & Stitch. They specialize in creating unique, tailored pieces to complement your J’ Alexi Home selections.

Reach out to us via the Contact Us page, email, or live chat during our business hours for assistance